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Privacy Policy

Vediv Solar (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website VedivSolar.com or use our communication services, including RCS messaging, SMS, WhatsApp messaging, and voice calls, in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect only the information necessary to provide our services.

Personal Data

  • Name

  • Mobile number

  • Email address

  • Business-related details (if provided)

Communication Data

  • Phone numbers used for messaging or calling

  • Messages sent or received through RCS, SMS, WhatsApp, or voice services

  • Message delivery data (such as delivery status and read receipts)

Technical Data

  • IP address

  • Device and browser information

  • Website usage data (via cookies or analytics)

2. Purpose of Data Collection

We use personal data strictly for the following purposes:

  • Providing RCS, SMS, WhatsApp, and voice communication services

  • Sending transactional, service-related, or promotional messages only after user opt-in

  • Managing messaging campaigns and customer communication

  • Improving service quality and user experience

  • Complying with telecom, regulatory, and legal obligations

  • Preventing spam, fraud, and misuse of our platform

3. User Consent & Opt-Out

  • We send messages only to users who have explicitly opted in.

  • Users can opt out of receiving messages at any time by:

    • Using the unsubscribe option mentioned in the message, or

    • Contacting us directly

We do not send unsolicited messages.

4. Data Sharing

We do not sell or rent personal data.

Data may be shared only with:

  • Authorized messaging and telecom partners required to deliver RCS, SMS, WhatsApp, or voice services

  • Government or regulatory authorities when required by law

All partners are obligated to protect user data and use it only for authorized purposes.

5. Data Security

We implement reasonable technical and organizational safeguards to protect personal data against unauthorized access, loss, or misuse.
Despite best efforts, no digital system is completely secure.

6. Data Retention

Personal data is retained only for as long as necessary to:

  • Provide services

  • Meet legal and regulatory requirements

Data is securely deleted or anonymized when no longer required.

7. Cookies

Our website may use cookies to improve functionality and analyze traffic.
Users can control or disable cookies through their browser settings.

8. Children’s Data

Our services are not intended for individuals under 18 years of age.
We do not knowingly collect personal data from children.

9. User Rights (DPDP Act, 2023)

As per Indian law, users have the right to:

  • Access their personal data

  • Request correction or deletion

  • Withdraw consent at any time

Requests can be made using the contact details below.

10. Policy Updates

We may update this Privacy Policy periodically.
Any changes will be posted on this page with a revised effective date.

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